{"id":66074,"date":"2024-11-07T14:12:59","date_gmt":"2024-11-07T14:12:59","guid":{"rendered":"https:\/\/ferabrajan.com\/portal\/?p=66074"},"modified":"2024-11-07T14:13:12","modified_gmt":"2024-11-07T14:13:12","slug":"telcel-cambia-para-siempre-se-acaban-los-planes-con-plazo-forzoso","status":"publish","type":"post","link":"https:\/\/ferabrajan.com\/portal\/2024\/11\/07\/telcel-cambia-para-siempre-se-acaban-los-planes-con-plazo-forzoso\/","title":{"rendered":"Telcel cambia para siempre: se acaban los planes con plazo forzoso"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A pesar de la\u00a0incertidumbre de su extinci\u00f3n, el\u00a0Instituto Federal de Telecomunicaciones\u00a0ha dado una sentencia a la compa\u00f1\u00eda telef\u00f3nica Telcel a trav\u00e9s de nuevas medidas regulatorias. Entre ellas: entregar la totalidad de los equipos desbloqueados y la\u00a0<strong>prohibici\u00f3n de establecer plazos forzosos<\/strong>\u00a0en los contratos de servicio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las normas ser\u00e1n aplicables de igual manera para Telmex, subsidiaria de Am\u00e9rica M\u00f3vil, empresa perteneciente a Carlos Slim. As\u00ed, el \u00f3rgano buscar\u00e1 una\u00a0<em>\u00abregulaci\u00f3n eficiente, efectiva y que tome en cuenta las condiciones actuales\u00bb<\/em>\u00a0a fin de proteger a los usuarios finales, seg\u00fan inform\u00f3 en su\u00a0comunicado.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"288\" height=\"180\" src=\"https:\/\/ferabrajan.com\/portal\/wp-content\/uploads\/2024\/11\/OIP-5.jpg\" alt=\"\" class=\"wp-image-66075\" style=\"width:494px;height:auto\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Desbloqueo de equipos terminales<\/strong><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u00abDeber\u00e1 entregar todos sus equipos terminales desbloqueados, sin distinci\u00f3n, entre los segmentos de prepago o pospago. Con esta medida las personas usuarias no tendr\u00e1n que adquirir un equipo adicional cuando quieran cambiar de operador, lo que les permite elegir libremente a su proveedor de servicios de telecomunicaciones sin tener que asumir tr\u00e1mites adicionales como solicitar el desbloqueo\u00bb.<\/p>\n<\/blockquote>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prohibici\u00f3n de condicionamientos<\/strong><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u00abNo podr\u00e1 condicionar y\/o asociar el otorgamiento de bonificaciones, descuentos o beneficios de ninguna forma, entre el precio de comercializaci\u00f3n de los equipos terminales u otros cargos considerados en el contrato de compra-venta con la provisi\u00f3n de los servicios de telecomunicaciones del usuario final\u00bb.<\/p>\n<\/blockquote>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eliminaci\u00f3n de plazos forzosos<\/strong><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u00abSe proh\u00edbe al la compa\u00f1\u00eda establecer plazos forzosos o plazos m\u00ednimos en los contratos de servicios de telecomunicaciones. Esta medida permite que las personas usuarias que deseen cambiar de proveedor puedan hacerlo en el momento en el que lo decidan y sin necesidad de esperar a la conclusi\u00f3n de alg\u00fan plazo\u00bb.<\/p>\n<\/blockquote>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eliminaci\u00f3n de las estrategias de recuperaci\u00f3n de usuarios por portabilidad<\/strong><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u00abNo podr\u00e1 contactar a los usuarios finales que decidieron portarse de su red durante los siguientes 60 d\u00edas naturales a partir de la ejecuci\u00f3n de la portabilidad. Con esta medida se garantiza el ejercicio de este derecho por el cual las personas usuarias se pueden cambiar de operador conservando su mismo n\u00famero telef\u00f3nico, y permite que las personas usuarias cuenten con un plazo razonable para experimentar los servicios de telecomunicaciones que les brinda su nuevo proveedor\u00bb.<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"227\" height=\"180\" src=\"https:\/\/ferabrajan.com\/portal\/wp-content\/uploads\/2024\/11\/descargar-1.jpg\" alt=\"\" class=\"wp-image-66076\" style=\"width:370px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Ahora bien,\u00a0<strong>\u00bfqu\u00e9 quieren decir estas nuevas pol\u00edticas?<\/strong>\u00a0En primera instancia, los equipos vendr\u00e1n desbloqueados para que no se vean en la necesidad de tener la llamada \u00abliberaci\u00f3n\u00bb del dispositivo y con ello poder ingresar un chip de una compa\u00f1\u00eda distinta. Este rubro ya se inclu\u00eda en los celulares a base de recargas, sin embargo ahora tambi\u00e9n aplicar\u00e1 para los adquiridos a trav\u00e9s de un plan de renta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Adi\u00f3s a los planes forzosos<\/strong>. Si como usuario en alg\u00fan momento adquiriste un tel\u00e9fono con la compa\u00f1\u00eda por medio de un contrato y pagabas por \u00e9l de manera mensual, seguramente recordar\u00e1s una condicionante: no poder cambiarte de compa\u00f1\u00eda hasta cumplir un tiempo determinado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Con base en las nuevas normativas, esta pr\u00e1ctica quedar\u00e1 prohibida para Telcel, con lo que se les permitir\u00e1 a los usuarios cambiar de proveedor en el momento que lo deseen sin tener que completar un plazo m\u00ednimo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vale la pena mencionar que este rubro aplica tanto para quienes adquirieron el servicio con o sin equipo,<strong>\u00a0siempre y cuando sean usuarios normales<\/strong>, mas no para personas morales o bien, clientes corporativos.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"238\" height=\"180\" src=\"https:\/\/ferabrajan.com\/portal\/wp-content\/uploads\/2024\/11\/OIP-4.jpg\" alt=\"\" class=\"wp-image-66077\" style=\"width:369px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Igualmente, se estableci\u00f3 un apartado en el que se disminuir\u00e1 un factor invasivo para los usuarios. Aquellos que hayan decidido realizar la portabilidad, enti\u00e9ndase como el ejercicio de cambiar de compa\u00f1\u00eda con su mismo n\u00famero, no podr\u00e1n ser contactados durante 60 d\u00edas para que puedan conocer los beneficios del nuevo proveedor.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por \u00faltimo, con respecto a los planes de financiamiento en los que paga el plan y el equipo durante uno a dos a\u00f1os, y al final el usuario se queda con el dispositivo,\u00a0<strong>este tipo de contrataciones se terminar\u00e1n<\/strong>. As\u00ed mismo, los planes forzosos no ser\u00e1n retroactivos, es decir, esto solo se aplicar\u00e1n a partir de la fecha de implementaci\u00f3n de la medida.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Con Informaci\u00f3n de: <a href=\"https:\/\/www.xataka.com.mx\/telecomunicaciones\/telcel-cambia-para-siempre-se-acaban-planes-plazo-forzoso-todos-celulares-deben-estar-desbloqueados-mexico\">https:\/\/www.xataka.com.mx\/telecomunicaciones\/telcel-cambia-para-siempre-se-acaban-planes-plazo-forzoso-todos-celulares-deben-estar-desbloqueados-mexico<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Adi\u00f3s a los planes forzosos.<\/p>\n","protected":false},"author":1,"featured_media":66079,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[52,585],"tags":[1999,1998,1871],"class_list":["post-66074","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nacional","category-principal","tag-celulares","tag-telcel","tag-telefonia-celular"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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